NO PROBLEM WHEN COLLECTING MY PREMIUMS - BUT NO COMMUNICATION FOR CLAIMS!!!

I have submitted a claim on 20 October 2020. No response received but that it has been escalated. no acknowledgement nothing. Then a notification is sent on Twitter that Finrite no longer administers Telkom as of 01 November 2020. I have been paying insurance without default and now no one is accountable when I need to submit a claim? I have had it with Telkom and Finrite when they reply that my query has been escalated. Who is going to be accountable? How do I go about taking this matter further? I am so disgusted in the service from both companies. Money was collected is still to be collected from my bank account for insurance but I do not get any service. WHAT THE HELL IS GOING ON???