No problem solving

<p>My landline as well as my wifi went down on Tuesday the 14th of February 2017, I reported the fault on the 15th and ever since nothing has been done. I keep on phoning every day, and every time there is a different reply on to when it will be rectified. According to the fault reporting department there is a bulk fault in my area, but when I spoke to the technician in town, he is not aware of it, he tries to help me and phone assignments but according to them there is no fault logged. So I nearly lost my head when they told me this morning that after 8 days there is another bulk fault on my line and will last another 6 days, 20 hours and 8min. This is unacceptable to the point that I am going to cancel my contract with them. It seems their customers is of no value to them as nobody phoned me back after I was told the supervisor will come back to me, and even the messages they would sent to my cellphone to update me in connection with the status of my fault resolving did not come through as promised.</p>