No proactive feedback for fourteen days now

Our Telkom line and ADSL has not been working. I logged a fault on 19 October 2015. To date our line has not been fixed and Telkom has not bothered to proactvely keep us updated. Everyday I call Telkom and everyday I am given a different story. One can never get through to a manager and not a single person at Telkom has thus far kept their promise to come back to me with some feedback. The last time I had a problem with Telkom I also logged a complaint on Hello Peter and got a shoddy response from Joshua (no surname) with a promise to provide feedback (but not a date by when feedback will be given) To date I have not heard back from this Joshua either. The reference number for the previous incident was SM154562. I am waiting with baited breath to see if this time the social media team do their jobs well and end up making me compliment Telkom for a change. All we want is for our Telkom line and ADSL to be operational again.