No pride in customer satisfaction or assisting customers

After doing an early upgrade on the recommendation of the Telkom consultant with being informed that my early upgrade fee will be R1080 and will be debited on my next debit date, a couple of weeks later my number has been locked due to reaching a credit limit. After several attempts to speak to an agent to get assistance, all agents say the same, we have logged for reconnection, we will escalate again, we do not know why, we will get back to you no one has contacted me back. When going in store the first consultant was absolutely disinterested in what was going on with my number and decided to resolve the call in store after stating that it would be logged and would be resolved within 2 hours but was in fact not escalated and call was closed and informing me that it was a system error. There is no number available to get in contact with anyone at Telkom. Went in store today again, only to be informed there is a device obligation fee of R2199 and that it has exceeded my credit limit and I am to pay the difference of which I have done as they cannot see any break downs on their side as the statements are not uploaded yet from the accounts department. Once again trying to reach out to speak to a consultant to find out what the update is as it has been longer than 24 hours as I was informed it would take 5 - 24 hours it was said that it has been escalated and the agent disconnects from the conversation and again I am left with absolutely no information or way forward on my account yet my account is paid up to date every month but I do not get the service I have paid for - Not a single agent is concerned about customer satisfaction nor is Telkom interested in keeping their paying customers happy.