No positive outcome / Just ignored

Las week yet again I requested help from some competent person at Telkom to assist me with cancelling my data package and also passing a credit to my line which has never really been functional. I received the response below.<br> <br> Hello Jason Amichand,<br> <br> Apologies for all inconveniences caused.<br> <br> Rest assured that our Team are addressing this matter and will provide feedback soon.<br> <br> Kind Regards<br> Tebogo N<br> Telkom Social Media Team<br> [Email Removed]<br> <br> I am still awaiting the feedback that I was promised \soon"<br> Why is it that no one can assist with this simple task instead of continually ripping me off every month.<br> Does Telkom not have competent staff.<br> I guarantee that I will get the same response again and again nothing will be done.<br> Thank you for the don't care service. <br> <br> """