No ports on the exchange

I moved premises in early August and requested that Telkom migrate my ADSL line during that time. It's now been 6 weeks and from all my calls to the call centre as well as visiting Telkom Gateway store I keep running into the same issue, no ports on the exchange.<br> <br> Last time I spoke to someone at the Gateway store they promised the infrastructure would be upgraded within 30 days. All of this is while I'm still being billed the basic cost for even having a Telkom line which was never connected since no migration took place.<br> <br> Taking over a month to provide a paying customer a service is unacceptable. I require internet for my business and the cheeky suggestion from Telkom agents that I just move to LTE (over three times the cost) is unacceptable.