BP
Bernadette P
1 reviews | Active since Mar 2015
30 Mar 2015, 18:49
NO PORTS FOR ADSL LINE
My mom added an extra line to her account. We paid the R700.00. Told it will take between 14-21 days. Phoned today and was told no ports available and wee must just wait for someone in area to cancel there ADSL an it can take up to a Year. WHAT!!!!!! Rather refund the R700.00. Neve experienced such bad service before. Will never recommend Telkom to anyone. Totally disgusted
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Telkom's replyOfficial
30 Mar 2015, 20:32Hello Theresa Mclaugli,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100144.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100144.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply30 Mar 2015, 20:32
Official
Hello Theresa Mclaugli,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100144.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100144.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team