No port available

I app**** for ADSL the 28 July 2015 in a Telkom store where my address was checked. Then they called me to say installation will be done on the 13 August 2015. <br> They came out and then there was issue with underground line or something and some other team will need to fix this before they can install the ADSL. I had to call in twice to try and get this sorted out as soon as possible. Kept telling me it's been escalated via twitter and they will provide me with feedback. Today I sent another message and response was \There is no ADSL ports