No point in even contacting Telkom - really!!!

I have been trying for now more than 2 weeks to get our Telkom lines fixed. We are a company and now can not receive any calls coming in. We have 3 lines and two of them one of them being the main line is not working. I am totally disgusted as every time i call i get the answere that a technician will call us. When i called on Friday 2nd i was told that a technician was assigned on the 30 Sep and they will contact me. Well after calling again on the Monday i was told that NO technician was assigned. But once again someone will contact us. It is now a week later and no one has even bothered. i really dont know what to do anymore. It is really shocking. They cant even get their stories right.