No point in dialling 10213 to apply for a service

Seriously what is the point of the 10213 number? no matter what option you put in, no one answers the phone!<br> I have been trying to reach the sales call centre since yesterday afternoon, averaging 30 minutes a time, holding on for a consultant to answer the call. and no one responds!<br> <br> I want to apply for the Smart Broadband Wireless uncapped. when i eventually get hold of a consultant they shove me around between the different departments, when i eventually go through to a consultant on 10213 they say i need to phone 081180. When phoning 081180 the are quick to answer but also says that i must phone 10213. After 25 min of holding just now the line was picked up and dropped. I have never in my Life experienced this bad service from a SALES CALL CENTRE.