LE
Lorna E

1 reviews | Active since Apr 2013

23 Oct 2015, 18:35

No Pitching for promised appointment

App**** for an ADSL line to be installed at my home end of September.<br> Telkom came back with a specified date 29-10-2015. I was not happy as this was more than a month away. Re-scheduled to the 26-09-2015. Once again Telkom came back with an sms giving me a new date for installation. 26-10-2015. Called their call center and the lady explained to that they were busy with line upgrades in my area and will only be finished later in October. <br> <br> I accepted the answer and decided to wait for the 26-10-2015. Two days ago I received another sms from Telkom saying that my date has been moved up to today the 23-10-2015.<br> <br> At 3pm today I received another sms from telkom saying that a technician has been dispatched to my premises for the installation. Currently it is 6:30pm and NO TECHNICIAN!!. <br> <br> Must say I'm really not surprised as this is Telkom I'm dealing with after all. Their service remains pathetic!. <br> The thing that bothers me the most is that I put in a days leave for this, so to me its a day wasted waiting on telkom to do what they do best. BREAK PROMISES and DISAPPOINT!!!<br> <br> Thanks again Telkom for your pathetic service once again.

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Replies (1)
Telkom
Telkom's reply23 Oct 2015, 21:58
Official
Hello lornaernst,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM160478.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
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