VvdW
Vince van der Westhuizen
1 reviews | Active since Mar 2015
25 Mar 2015, 14:57
No physical response for 12 days
Reported an error on my ADSL line with reference number 49CTK140315 on 14 March 2015 at 08h19 AM. Had several sms feedbacks that error has been solved. But error is still experienced. Reported in person at Telkom outlet in Centurion mall on 21 March 2015 and got escalation number 41627. Still only sms indicating error resolved. But not resolved. Not once did any technician contact me or came to check the problem at my premises.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
25 Mar 2015, 16:28Hello Vincevdw,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98902.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98902.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Telkom's reply25 Mar 2015, 16:28
Official
Hello Vincevdw,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98902.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM98902.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team