No phone or usable internet

Telkom won't come around to fix our landline. We report the fault, and they change the status to repaired. <br> Our ADSL line is a 4mb line and we get typically under .04mbs, even down to .1mbs. That's unusable aside from not what we're paying for. On the same day they came around to repair the fault on the landline, it stopped working again. We reported again, but Telkom just isn't coming back, and tells us the line is working.<br> <br> The issue has been on-going on the landline for years, when it rains. Surely, there is a solution for that?<br> Similarly, the unusable ADSL has been an issue over a long term although it has got worse. Telkom told us it was the distance from the Exchange, but why then is our neighbour's ADSL usable.<br> <br> We really need a solution, not just buck passing. We changed internet service provider and that made no difference.