No phone or internet!!!

I am VERY frustrated with Telkom!<br> <br> I was retrenched in December 2015. I run a small business from home. Currently, that is my only income.<br> <br> In December, I was without internet for 11 days and could not do my work. I had to go to Postnet to work from there. That means I paid double, as I paid Telkom for 11 days without any service, and had to pay Postnet. Telkom did not offer me a refund after my internet was repaired.<br> <br> On Wednesday 20 January 2016 both my phone and internet went dead. That means the second time in less than a month that I was unable to earn money with my business. At first, I thought it was off due to the problems with the overseas cable, which was widely reported. However, when everything was still dead on Thursday, I checked with a neighbour and realised only our line was faulty.<br> <br> I reported it on Friday 22 January, and explained that my business CANNOT afford another down time, as it was my only income. I had to go to Postnet again on Friday to do some work, so again a double payment.<br> <br> It is now day 6 without ANY service, days that I paid for without getting ANYTHING in return.<br> <br> Can I please get some service???