CC
Cheryl C
1 reviews | Active since Mar 2015
06 Apr 2016, 23:44
No phone or internet
Since the 11th March we have had no internet or phone service. Telkom offered us a multiple of excuses such as <br> <br> Our technicians are on holiday due to the long weekends<br> We are out of spareS<br> The underground cable is damaged <br> We are sending someone to your house tomorrow <br> Really? It was fixed. ...<br> Meanwhile it has cost us a fortune having to use our cell phones to wait wait and WAIT for a consultant to give one of the above excuses. Ech consultant must have a list on front of them to console upset customers. I'll say it again \can SA please have someone to compete with Telkom ?\""
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
06 Apr 2016, 23:59Hello lilchez,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221243
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221243
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Telkom's reply06 Apr 2016, 23:59
Official
Hello lilchez,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221243
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221243
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
