no phone or dsl access for two weeks

Phone line and dsl has been out of order since 9 Oct. I reported online. No response so I went to a branch four days later and called the call centre. They indicated there was no communication with the technicians but promised feedback asap. Two days latera..nothing so I returned apd called again. Automated response said there was a faukt in the area. Consultant informed me that this caused a backlog and my phone service would be restored by 24Oct. Today is the 26th and I still have no service. I went to a branch on the 24th and they again promised that a technician would call me today. It is pqst 4pm and still nothing.<br> This is appalling and totally unacceptable. I work from home but have not been able to do anything for more than two weeks now.<br> <br> I need my service restored as a matter of urgency. Can someone please respond asap. Thank you<br> E