JF
Janet F
1 reviews | Active since May 2010
02 Apr 2015, 13:03
no phone or adsl since December 2014
We have a contract with Telkom. We have had no telephone or adsl since 26 December. Repeatedly reporting it, has resulted in message saying \ this number is part of an area outage"but Telkom continues to bill us every month even though we have had no services for 3 full months! Please could you rectify this or at least provide better feedback about if you will ever fix it"
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Replies (1)
Telkom's replyOfficial
07 Apr 2015, 12:47Hello JTF1,
Thank you for your post.
Kindly be advised that we are currently looking into your line query and we will revert back to you with feedback.
Your reference number is SM101612.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
Kindly be advised that we are currently looking into your line query and we will revert back to you with feedback.
Your reference number is SM101612.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Telkom's reply07 Apr 2015, 12:47
Official
Hello JTF1,
Thank you for your post.
Kindly be advised that we are currently looking into your line query and we will revert back to you with feedback.
Your reference number is SM101612.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
Kindly be advised that we are currently looking into your line query and we will revert back to you with feedback.
Your reference number is SM101612.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team