No phone or ADSL line for 5 weeks

I reported my line out of order on 11 August -reference no 70CRK110815 I have called every week but get told the same thing - it has been escalated.<br> <br> I received an SMS on 29 Aug to say my fault is \in hand with the technical repair division".<br> <br> Last week I saw a Telkom van looking for an address in my street. I stopped and asked if he was looking for my house. He rep**** no he was here for an address across the road. I am astounded that Telkom can be so inefficient that they would send a technician to my street to repair another fault and not attend to faults in the same road.<br> <br> I called again this past Monday. Once again I was told my fault has been escalated"