No phone or ADSL for almost 4 months!!! They ignore my escalations!

For the second time this year, I am without phone or internet for over a month. As I run an online business this has cost me greatly. My initial reference number is from 6 September 2017 (it is now 15 December). I have had intermittent phone service since that date (works for an hour then off), and no ADSL since at least 15 November... as have others in my street. I have called repeatedly, escalated the matter, only to have the escalation closed.. without my consent. And all the while I am still receiving bills for their service. I have not received one phone call from Telkom during this time! Fault *** Fault Escalation Reference No: ********** (23 Nov) New Fault Escalation Reference No: ********** (25 Nov)