No Phone! No Internet

Hi,<br> <br> On 24 January 2015 I noticed that my phone line was down and consequently my Internet connection was down. I called the contact care centre and after 2hrs of waiting I finally logged the call. On the 27th I received a text message saying that my fault has been transferred to the technical department. Then on the 30th some guy called me told me that he's going to speak with Technicians in the area to find out if they are going to repair the damage or provide me with alternative technology. He said he was going to get back to me, he hasn't. On 02 Feb 2015 I get a call from someone in a Telkom call centre offering me some other product because I've been such a loyal customer, before she could even go further I explained to her my situation and she was very sympathetic and she said she would try and escalate my call. It's really frustrating not being connected because I'm losing out on school work and Telkom is taking their own sweet time to respond to anything.<br> <br> All I need is to get my connection back. Fault Reference Number: 118CWK240115