1 reviews | Active since Dec 2014
No phone lines for over a week and call center staff ***********
<p>Telkom Ref No. 252crz181116</p> <p>Since last week Friday our business phone line has been inactive, this is absurd as we cannot conduct any business over the phone. I spoken to staff in the call center and they were ***********. I have also emailed two individuals @ Telkom, and they have not assisted at all. My cellphone number is ********** . I would appreciate it if a senior individual from Telkom could have the courtesy to call me to resolve this problem. It is a matter of urgency!</p>
Hi Yazied
The reply above is a stock standard response that I've been receiving for the last week, which I cannot accept.
Please give me a reply of substance and with a final date upon which the business phone line will be fixed.
Thanks, Steve.
Hi Yazied
The reply above is a stock standard response that I've been receiving for the last week, which I cannot accept.
Please give me a reply of substance and with a final date upon which the business phone line will be fixed.
Thanks, Steve.
Hi Yazied,
On Sunday I received the following message:
"Good day , re hellopeter query we apologize for the delay fault has been escalated for a tech to attend asap escalation ref is 919898 tech will contact you and advise thank you Telkom Social Media"
Whilst I appreciate all the responses on hellopeter and the sms's from the Telkom Social Media team, I must say, they are completely useless and ineffective. Simply replying to my posts and smsing me does not resolve my over 10 days faulty lines. No techniciam has called me on my cell and no technician has come to my offices either to fix the problem. When will this be attended to and I don't want another stock standard response, I want a result! Please this is now ridiculously absurd and down right useless. We need our business lines up and running ASAP so we no longer lose out on any business. Is Telkom going to compensate us for the loss of business, NO! So the least they can do is come and fix the problem! They sure will deduct our monthly usage off at the end of the month from our bank account, even thought we have had no phone lines for more than 10 days now. I hope you will now see and understand how serious a problem this is and it will be attended to ASAp, thanks. Steven.
Hi Yazied,
On Sunday I received the following message:
"Good day , re hellopeter query we apologize for the delay fault has been escalated for a tech to attend asap escalation ref is 919898 tech will contact you and advise thank you Telkom Social Media"
Whilst I appreciate all the responses on hellopeter and the sms's from the Telkom Social Media team, I must say, they are completely useless and ineffective. Simply replying to my posts and smsing me does not resolve my over 10 days faulty lines. No techniciam has called me on my cell and no technician has come to my offices either to fix the problem. When will this be attended to and I don't want another stock standard response, I want a result! Please this is now ridiculously absurd and down right useless. We need our business lines up and running ASAP so we no longer lose out on any business. Is Telkom going to compensate us for the loss of business, NO! So the least they can do is come and fix the problem! They sure will deduct our monthly usage off at the end of the month from our bank account, even thought we have had no phone lines for more than 10 days now. I hope you will now see and understand how serious a problem this is and it will be attended to ASAp, thanks. Steven.