No phone lines and no communication

I reported my business telephone line on the 21 January 2016, I have been phoning on regular intervals to find out what is happening regarding my line, however only on the second week did they report that my line has been ****** and will have to be replaced.<br> When I asked when this will happen now one could give me any indication of whether it will even happen this year as they are waiting for new cables!<br> It is almost a week later and I still don't have an update, in the meanwhile I cannot run my business.