No phone line since June 2015

In June my phone line was reported as not working at the Telkom store in Claremont. This was not logged on the system and after waiting two months going on three, I still don't have a telkom line. on 26 Aug I logged another call-ref no 234cwz260815 and still I have not received any feedback from anyone for any of the calls. I am now at the point that I want to cancel my phone as I am not using the line but being billed since June religiously for services. I want a technician to come to my house and solve the problem as I have elderly parents and they require the phone line to contact me in an emergency. If not I will be in a store within the week to cancel my line.