No phone line or internet since 10/04

Using the \ log a fault\" on line we reported phone and internet outage after having intermittent service on Tues 12 April. No response. I then engaged with the on line chat service during the week last week - platitudes. I tried to log the fault again on the weekend and couldn't as it was already logged. Engaged with the on line agent again Monday 18th - told it was with the technicians. Yesterday ( 20th) my partner got an Sms from someone asking if line working and pls can he get home by 2 pm which he did - no further response or call back to his reply that the line not working but that he did come home early to give access. Not cool!!!! Of further annoyance - When I asked on line agent to arrange me a credit for 10 days of outrage so far she said it had to arrange to log a dispute with the billings department- what nonsense. Telkom know my line is out - this should be automatics since I'm now having to buy data. "