No phone line or internet

<p>It has been three weeks of promises that a technician will be sent out to restore my ADSL and phone connectivity. The line has been dead for 3 weeks. Ref 109BRK171116. The line went dead while a technician was working on a telephone pole box across the street. Only communication I have received is from Telkom social media. Hopefully someone escalates the call to the correct team or at least gives me a time frame for the repair. Please help.</p>