CV
Caren V

1 reviews | Active since Feb 2015

24 Feb 2015, 15:46

No phone line - no show engineers

After more than a month's wait, 6 scheduled engineer visits (where 3 were no shows), 4 visits to the Telkom shop and complaints we still have no phone line. <br> I have sat at home waiting the whole day for 6 days, yesterday was another no show with Telkom apparently calling us and our mobiles (both contact numbers on our form) \going to voicemail". This is seriously bad for a company in a bad financial situation treating new customers this way. I was given the technical supervisor's number but as I was told \""he won't pick up\"" and he didn't.<br> The poor staff at the Riverside shop are teying to help and are responsive but to no avail as the technical arm is obviously not doing anything! <br> Also worth pointing out that in the shop there is ONLY ONE TELKOM PHONE for the staff to call support when dealing with client complaints - ironic. <br> Telkom this is ridiculous"

0
Replies (1)
Telkom
Telkom's reply24 Feb 2015, 16:12
Official
Hello Caren737,

Thank you for making contact with us.

Be assured, your query has been escalated to our Technical Support Team for further assistance and feedback will follow.

Ref SM91665.

We sincerely apologise for any inconvenience caused.

Regards,
Didi Guma
Telkom Social Media Team
***