no phone line, incorrect bill

okay, on the 3rd of march around 13:40 my line went dead. no dial tone nothing. I logged a fault with telkom. <br> on the 10th of march I received an sms that the issue has been resolved. wow that was fast, 1 week, well line is still dead. phoned telkom again, not getting much help. <br> I had a look at my bill and a call was made from my land line on the 3rd of march @ 13:38:33 to a mobile number for the duration of 1:43. I did not make this call. <br> <br> why is this on my bill? <br> why after this call is my line dead?<br> why do I have to wait for more than a week to get this fixed? <br> why was the fault marked as resolved without checking with me first? <br>