No phone line and no sign of a technician

I have been having problems with my line and ADSL for some time now. I have reported it many times and Telkom have tried to do something about it. On Friday 19th Feb it seemed to come right with a good download speed and a clear line. I even went to Telkom and bought a new handset as my old one was faulty.THEN on Saturday 20th the line went completely dead and the ADSL became very slow and intermittent. Today I have no phone and no ADSL. I opened a call with the pinnacle contact centre on the 20th which was closed by Telkom without anyone coming to the house and without fixing the problem. I was told that someone came to see me on the 21st and agreed that I had a problem with a telephone. That is odd because I was in all day and saw nobody. I have been forced to open another call on the 26th 449CRK260216 and try and escalate it. Today I face another day with no ADSL and no telephone and it is now more than a week in this situation.