No Phone line!

On Friday, 4 September 2015, I took my mom-in-law to Telkom to have the line transferred onto her name as it was on my dad-in-law's who passed away last year. Had the line transferred and switched from prepaid to postpaid, which we told is effective immediately - obviously it's NOT! On Saturday, 5 September, I called Telkom and the agent reassured me that it is active and I'll have to wait an hour before using it. Today, when trying to make a call the voice says that the line is suspended for non-payment and I'll have to contact Telkom again, did that and received the runaround with everyone reassuring me that the line is active, but still cannot make and receive calls. WTH Telkom?! I don't want to be transferred to Faults, Sales, and Billing as I'm getting the ****ty service that everyone complains about. I am frustrated at seeing all the complaints here. Telkom, you definitely don't give a hoot about your customers, it clearly shows by the total lack of customer service and ownership your staff portrays. YOU DISGUST ME!!!