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AJ H

1 reviews | Active since Jun 2010

23 Mar 2016, 00:32

No phone, intermittent email and adsl

I am no longer in the mood for generic responses. The present situation with only a hissing no dial tone phoneline, intermittent email and virtually zero internet access is the second time in a few weeks I have to put up with this situation.<br> <br> Only a few weeks ago I had to put up with your inane recorded message (which included the word 'fun') I eventually had 2 outsourced technicians here who diagnosed the problem as off my premises 'somewhere underground'. Their halfbaked solution was to rob Peter to pay Paul - they swopped my disfunctional line with that of my wife and the problem went away for a week or two at the cost of my wife's phone line.<br> <br> After going again through your miserable call centre, I logged a new fault on the 16th March (ref no 208CWK180316) and followed up a few days later and got fed more ******* but no action to fix this phoneline.<br> <br> There are Telkom? subcontractors digging holes all around the streets where my premises are. Is it these people who are causing this?<br> <br> I will wait one more day for you to fix my line. My next complaint will be with ICASA and then the relevant government department/s. My business losses are now intolerable.<br> <br> laguna

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Replies (1)
Telkom
Telkom's reply23 Mar 2016, 02:19
Official
Hello laguna,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Mobile Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM215999.

Regards
William
Telkom Social Media Team