No Phone for Three Weeks

I Reported a Fault on my Telkom Landline on the 29th December 2015 (378CRZ291215), then after no joy , <br> I Escalated it on the 7th January 2016 (804972). The Fault on my line has STILL NOT been resolved , and No Technician has even come to look at it. I keep calling in every day & there is nothing happened - the line is NOT working. on Wed 13 January 16 it was Escalated Again (they said another 48hrs for this escalation) - This morning I called again and they said a technician will come past at 12:00 today - NO TECHNICIAN CAME PAST AGAIN. I have had No LINE for almost THREE weeks now - It is ridiculous - this need to be rectified immediately.