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steve N
1 reviews | Active since May 2013
24 Nov 2015, 07:29
No Phone for 4 weeks and NO service from Telkom
Resorting to HelloPeter as a last resort. Logged fault report with Telkom, received and SMS two weeks later saying service was restored when it was not. Technician did not bother to even call the property to check the line. Have called the call centre twice and still no response. How do I get Telkom's attention to get my phone working again
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Telkom's replyOfficial
24 Nov 2015, 07:41Hello snossel,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170886
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170886
Regards
Narriman
Telkom Social Media Team
Telkom's reply24 Nov 2015, 07:41
Official
Hello snossel,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170886
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, your preferred contact number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170886
Regards
Narriman
Telkom Social Media Team