No phone for 2 weeks, no internet for almost a month!

<p>3 Jan 2017: ADSL Line up and down (red light) and VERY slow (when light is green). Unable to do a speed test. No phone line! Fault ***</p> <p> <br />4 Jan: Fault updated from ‘intermittent service’ to ‘no service’. Telkom lady said it is showing that there is a fault on the line, and a technician will be in touch.</p> <p> <br />7 Jan: Technician came and tested the line. Then left. Said they couldn't work on box in the rain</p> <p> <br />9 Jan: Technician called to say he was working in the neighborhood and would be coming today or tomorrow.. no one came.</p> <p> <br />11 Jan: Called to escalate. Spoke to Precious. Gave reference number then placed on hold, asked for an escalation ref, then placed on hold again. Total call length 10 min! Escalation ref: 941517</p> <p> <br />17 Jan (two weeks later): Received an SMS that the fault is in hand with the technicians.</p> <p><br />18 & 19 Jan: Phone started working. Internet worked although slow.</p> <p> <br />20 Jan: No ADSL line, light on modem red. New fault ***</p> <p> <br />21 Jan 8:45am: A lady from Telkom called to follow up on the fault. I said the line was still down. I asked her to escalate it. She said I would receive an SMS confirming. After hanging up I received an SMS saying the fault had been resolved. I was livid and reported it again via SMS. New fault ***</p> <p> <br />23 Jan (three weeks of no service)</p> <p>Called Telkom, spoke to Avesh (very helpful). Escalation ***</p> <p> </p> <p>Main complaint is that the fault keeps getting marked as resolved, when it is not! I cannot tell you what this does to me! When line works, it is great, but I have fault numbers for almost every month last year! What's going on Telkom?!?</p>