No phone for 10 days

Our phone went down on the 20 September 2015. Reported it on line and got a fault number. After two days phoned and reported it again. No feedback. Phoned again and explained we need the phone for business. Got an escelated number. Still no response. Went to Telkom and reported it there. Was told that there were problems with the lines, which us not true because no one else has problems in the complex and our fax line and internet is still working. Do not know what else to do for Telkom to come and fix our phone.<br> Hope we will get a refund for non use of line