no phone delivery

<p>On the 15.11.2016 I app**** for contract deal from telkom and on the 21.11.2016 was informed I will be debited within the following 3days as my application was pre-approved. On 22.11.2016 a debit did go through. On my birthday, 25Nov, I received a message which reads as: "Dear Customer, your Telkom order was loaded into the Courier vehicle for delivery today. Please make sure you do have all relevant documentation ready for this delivery. Your order number ***".</p> <p> </p> <p>Despite my numerous communication and requests from Telkom on the status of the delivery, all i could get was the same response, "we will call you back."</p> <p>The courier driver contacted me and we arranged for the delivery, even he didnt keep to his word. For numerous days I tried to get for him to confirm the date and time of delivery so I may avail myself as I am based in two cities which are far apart. After countless attempts to contact him again, he ignored my calls and messages sent to him.</p> <p> </p> <p>On tracking the order with CourierIt, it show that the order was returned to sender on 4Dec ********** I have made calls even after then to request update on the order and I only get "we will call you" response. No reference numbers given on request.</p> <p><br />Funny how when Telkom promises to respond, it takes forever and actually NEVER responds. However, for them to take a debit order, it did not even take 24hours.</p> <p> </p> <p>2hours ago (20:00) I received a facebook message (as I have also contacted Telkom on their fb site) which reads as follows: "Hi, our mobile team will assist with feedback. We have escalated your enquiry to them. GT"</p> <p> </p> <p>Seeing that my order was cancelled, may I kindly receive formal communication stating so.</p> <p>Whilst at it, I have since requested for money debited in my account to be refunded yet there is no communication in this regard. </p> <p><br />May I please get assistance on this matter, URGENTLY!!</p>