No phone and out of pocket

Been without my Samsung going in 3 months :mad: Yet you have no issues billing me on time every month and I loose 5g data 100 minutes and sms bundle usage because of incompetence rendered to me your client. Phone handed in for screen warrantee repair then after no feedback from anyone at Telkom I queried to be told I must need to pay R2500 for repair of the screen so what happened to warrantee :confused:<br> Telecommunication company that doesn't communicate with me their client and don't respond to clients phone calls and message left to be contacted on answering service. Back and forth to Clearwater Telkom mobile for answers until I decided to take to FB site wow! Telkom lives! (SM93129) Then I get a call to say I must pay for assessment R 185 on the phone before it gets returned I never asked you for an assessment [U]I was told my phone is under warrantee[/U]. Then I get a call to say no more warrantee this is physical phone damage :confused: please explain this and how do you draw that conclusion? <br> I am still waiting for my phone to be fixed and I am out of pocket due to your company lack of service