No phone after two weeks

I posted this on Facebook:<br> <br> I went in to a Telkom store on 22 September to take out a contract: R199pm including a Huawei P8 Lite. Great deal. I asked specifically for a white phone. Two weeks later: Nada. Zilch. Nothing.<br> <br> Can you please source a white phone, and let me have it?<br> <br> Telkom responded, asking for my ID number, which I provided. They then acknowledged, commenting that \Our mobile sales team will be in touch". That was 20:00 last night. since then: you guessed it: Nada. Zilch. Nothing.<br> <br> Could you please find me a white P8 Lite or upgrade me to a similar phone - in white - at your own cost? Two weeks to find a phone? Really?"""