No phone after 3 weeks of waiting.

I ordered a phone from Telkom 3 weeks ago. the money was taken from my account already the 26th of November. I logged a complaint on Hellopeter and Telkom phoned me. But still the problem is not resolved. I was suppose to received my phone today. I received my tracking number Thursday the 15th. When I phoned the currier company today. They have not yet received my tracking number from telkom. Which means that I will not received my phone today. We are closing tomorrow and then I will not be in Bloemfontein to receive my phone any more. Is there a supervisor who can urgently assist in this matter. this is unacceptable. I phone twice already for the assistant number and after 1 1/2 hours my phone cuts of. They do not even answer there phones. Now as a customer. what can I do to get my phone in time. Everybody working at Telkom is useless!!! They promise me every time I phone but the cannot deliver. I am very much discussed in the service. And what about the money taken from my bank account??? Telkom only takes your money but do not deliver.<br> Urgently assist in the tracking number *** and find out why did the Currier company did not received this already .