NO PHONE

I app**** for an upgrade at Telkom shop in Clearwater Mall, and the phone was outsourced from another branch as they did not have any stock. It was given me a day that the phone will be there. After running to the store every day for 3 days running and one day more than once, and still no phone. Nobody is answering any of the phones in their shop, which leaves you to no other option as to go to the store AGAIN!! Apparently a manager was supposed to bring the phone??? So, yes, still no phone...