MZ
Maria Z
1 reviews | Active since Sept 2015
15 Sept 2015, 16:39
No phone
I received a call from telkom regarding my upgrade on September 3rd 2015.I requested an iPhone 4s and the consultant said I would have the phone within 5 working days.I still haven't received the phone.I phoned their customer care and they said I should phone the sales dept.I did so and they said they can't help me and gave me another number to dial.I did so again and again they couldn't help me.I still don't have the phone and telkom isn't fixing the problem
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Telkom's replyOfficial
15 Sept 2015, 18:51Hello maraaitjie85,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM145934.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM145934.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply15 Sept 2015, 18:51
Official
Hello maraaitjie85,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM145934.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM145934.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team