No ph line for a almost 2 weeks

I have had no tel line for 11 days. I reported the fault a week ago. I follow up everyday. Still no technician has come. My bill is always paid ontime.<br> <br> I have been withou a line and an internet line, thus, resulting in loss of income. And they just dont help. Keep on telling me its been escalated to ****** what? Escalated and escalated and still no technican.<br> They should be ashamed of the **** service they give. Should be called Helcom and not Telkom.