NO PAIR AVAILABLE???!!!

<p><br />I contacted the telkom Chat with an agent online.</p> <p>Triselda Chetty was my agent, who refused to help me resolve the issue in my area.</p> <p>She told me to contact 10210 when i asked about abything.</p> <p>Why would telkom install my line knowing I want only ADSL but not tell me that there are no ADSL lines available for me to use.</p> <p><br />So I pay R189 per month to have a dead line?!</p> <p><br />Welcome to the Telkom Chat service.<br />One of our friendly agents will assist you shortly.</p> <p>Please hold for the next available Agent.</p> <p>10:54:36 AM You: Good Morning, I already have n active telkom land line, i was hping you could tell me who I need to speak to in order to get DSL activated, I have my own ISP to supply Data I just need ADSL made available, Please.</p> <p>You are currently being assisted by Triselda Chetty</p> <p>10:55:02 AMTriselda: Thank you for contacting Telkom, you are chatting to Triselda, how may I assist you?</p> <p>10:55:07 AM You: Good Morning, I already have n active telkom land line, i was hping you could tell me who I need to speak to in order to get DSL activated, I have my own ISP to supply Data I just need ADSL made available, Please.</p> <p>10:55:29 AMTriselda: Please provide me with your ID number ,telephone number as well as your mobile contact number .</p> <p>10:57:07 AM You: ID:************ tel:******* Cell:079******9</p> <p>10:58:07 AMTriselda: Thank you for the above</p> <p>10:58:30 AM You: My Pleasure</p> <p>10:59:27 AMTriselda: Ok so you want to convert your existing line to ADSL?</p> <p>11:00:46 AM You: Yes please, so that the ISP can give us ADSL data</p> <p>11:01:11 AMTriselda: Okay what ADSL speed are you interested in?</p> <p>11:01:36 AM You: 10Mbps please</p> <p>11:02:24 AMTriselda: Fastest ADSL up to 10 Mbps R425.00 +R189=R614</p> <p>11:02:55 AM You: how easy will it be to increase this line to 20Mbps? would that be a posobility in my area?</p> <p>11:04:37 AMTriselda: Okay your area only supports a 10meg, however there are no pairs available in your area</p> <p>11:05:47 AM You: is R614 the total per month? is R189 for the fixed line and R425 for the ADSL pass through/ capability?</p> <p>11:06:13 AMTriselda: R425 is for the ADSL speed</p> <p>11:07:43 AMTriselda: If i do process an order for you, you will be parked off as a waiter, there are no pairs available in order for you to get ADSL</p> <p>11:08:32 AM You: how long will I have to wait in order for the ADSL to become Active</p> <p>11:08:57 AMTriselda: Please read above</p> <p>11:09:19 AMTriselda: Im not sure how long it will take for pairs to become available</p> <p>11:09:31 AM You: I have but I dont understand what "Pairs Available means"</p> <p>11:09:45 AM You: is this for only 10Mb or at all speeds?</p> <p>11:09:52 AMTriselda: All speeds</p> <p>11:10:25 AM You: so ADSL is not currently available?</p> <p>11:10:30 AMTriselda: No</p> <p>11:10:53 AMTriselda: You can contact us at a later stage and we can check for you</p> <p>11:11:30 AM You: how far does this Issue extend?</p> <p>11:12:03 AM You: why was I not notified of this when I requested my line to be installed exclusively for ADSL use?</p> <p>11:12:30 AMTriselda: Im not sure but at this moment i cannot give you a time frame</p> <p>11:13:09 AM You: In your experience is this a one week issue or more like a one year Issue?</p> <p>11:13:26 AM You: across the road has fibre but I cannot get ADSL?</p> <p>11:13:51 AMTriselda: It can take a few weeks</p> <p>11:14:12 AM You: Who can I speak to in order to get this sorted out sooner?</p> <p>11:14:17 AMTriselda: Your area does support ADSL its just that there is no pairs available</p> <p>11:14:38 AM You: What is a Pair?</p> <p>11:14:44 AMTriselda: Cables</p> <p>11:15:00 AM You: so all the cables are currently in use?</p> <p>11:15:07 AMTriselda: Yes</p> <p>11:15:22 AM You: can they not be shared?</p> <p>11:15:27 AMTriselda: No</p> <p>11:15:43 AM You: who can I speak to in order to get this resolved</p> <p>11:16:25 AMTriselda: You can call 10210 to speak to an agent</p> <p>11:16:30 AM You: NO!</p> <p>11:16:45 AMTriselda: There is no one else you can speak to</p> <p>11:16:53 AM You: i need an actual number or an email address of someone</p> <p>11:16:59 AM You: there is always someomne</p> <p>11:17:21 AMTriselda: There is no one else you can contact regarding that</p> <p>11:17:47 AMTriselda: I can process an order for you but you will be parked off as a waiter</p> <p>11:17:51 AM You: please give me the direct line and email as well as name of your manager</p> <p>11:16:25 AMTriselda: You can call 10210 to speak to an agent</p> <p>11:16:30 AM You: NO!</p> <p>11:16:45 AMTriselda: There is no one else you can speak to</p> <p>11:16:53 AM You: i need an actual number or an email address of someone</p> <p>11:16:59 AM You: there is always someomne</p> <p>11:17:21 AMTriselda: There is no one else you can contact regarding that</p> <p>11:17:47 AMTriselda: I can process an order for you but you will be parked off as a waiter</p> <p>11:17:51 AM You: please give me the direct line and email as well as name of your manager</p> <p>11:19:31 AMTriselda: There is no direct numbers, to speaks a manager you need to call in the call center</p> <p>11:19:44 AMTriselda: Is there anything else you require assistance with?</p> <p>11:20:09 AM You: yes the Name number and email address of your manager</p> <p>11:20:42 AMTriselda: You can call 10210</p> <p><br />She insisted there was absolutely nobody I could contact to resolve this issue. and that I needed to call Telkom and waste all my airtime on hold to get the same response.</p> <p><br />FIX THIS!!</p> <p>It already took over 2 months and 3 times coming to the site in order to just get the line activated... yes there was an existing line.</p> <p><br />How can one company have such a terrible attitude towards someone who has been a client of yours for over 10 years at more than 4 premesis.</p> <p>All I want to do is give Telkom my hard earned money in order to have internet...</p> <p> </p> <p>I Am VERY VERY UNHAPPY</p>