No ownership

<p>Call centre and store service and product knowledge is extremely poor.</p> <p>The store consultant was so lazy and poorly trained that I knew the product better than he did. He failed to educate or take responsibility for a second elderly customer when she returned to him complaining that her service was still not working. No ownership to want to properly assist customers.</p> <p>Further he gave me a sim card with my new modem, that he admitted would not work properly but simply advised that I return to the store on another day. This when the proper type of sim cards are in the store room.</p> <p>Calling the call centre for assistance with cancelling my old contract, they are lazy and would say anything possible just to get the customer off the phone. They refer to store and store refers to them.</p> <p>Your products are AMAZING! But your people are letting your company down. Having worked in the telecommunications industry all my life, I know what it takes to provide proper service and to become the best.</p>