No order placed after weeks and weeks

After I battled for weeks to get a response from telkom, I complained on Hello peter. Then, finally got through to someone, to confirm all details, and place an order for my device. Spent more than an hour on the phone. I was advised that it will take 5-7 days for delivery, and that the amount will then be deducted from my bank account.<br> <br> After 5 days, I called to check the status, I was advised that there isn`t even an order placed? but telkom already tried to take the money from my bank account that same day. How is this possible? taking money, but no order? <br> <br> I really need the device and the mobile deal, but telkom clearly doesnt give a damn about service??<br> <br> previous complain ***<br> <br> Then, regarding my landline, I cancelled several times in November last year, but still the amount is being deducted from my account. I was even charged for phone calls, without having a phone?<br> <br> Telkom really is the worst! No feedback, no help, no nothing. Looks like you only good to take money, without giving anything