NO ORDER ON RECORD, BUT PROCESSED

<p>I am appalled with the level of service and lack of accountability I receive from Telkom. Just last week I placed an order for their October deal of the month on LTE. I phoned in, completed the whole application telephonically (spending more than 30 minutes doing so), had to listen to a set of lengthy terms and conditions being read to me, and today after following up on when the order would be delivered - THEY DO NOT HAVE A RECORD of me placing the order (but calls are recorded and logged), and tell me now that I cannot place the order as a previous order is not less than 3 months old. Where is the level of accountability, I was given no options on how to resolve this issue, no sorry we apologise. This is gross incompetence, has Telkom grown too big for their shoes that customer service means nothing!! Then when asking to be transferred to their complaints department / customer service department, the phone just disconnects.</p>