No or little internet since 17/12/15

Item: Telkom
Rating: 2
Author: phil C

I have had no or little internet since 17/12/2015. I have phoned numerous times but they keep telling me the line has been tested and it's working well. There is an intermittent fault as every time the wind blows the internet fails.<br> I pay a monthly fee for this service and get nothing.<br> The escalation ref number is ***

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Replies (1)

Telkom's replyOfficial

05 Jan 2016, 11:12

Hello clueitpr,

Thank you for bring this matter to our attention,

Please be advised that this matter has been sent to our Fixed line support team for further assistance in optimizing your line speed and feedback will be provided.

Your reference number: SM183572

We sincerely apologise for any inconvenience caused.

Regards
Lindani
Telkom Social Media Team

Telkom's reply05 Jan 2016, 11:12

Official