No operators on ***!!!!

On 28/04/2015 I received a call form Petunia from Telkom offering me a deal to upgrade my home ADSL. After consideration I decided to go ahead with the deal and placed an order with her on the same day. She mentioned that it would take 47 hours (strange amount of hours) for the order to be processed. I received an SMS with a reference number and a contact number ***to contact if I had a query related to this purchase. I have tried calling this number everyday after the 47 hours ran out, but there are no consultants able to answer the phone! I went to the Telkom Shop in Walmer Park, Port Elizabeth and Maynard confirmed that no order had been lodged on my account and he couldn't offer me the same deal. If I can't get hold of anyone over the phone and the shop can't help me either, what am I to do?