No onfirmation call received with regards to Telkom cancellation

We have been struggling to cancel our data subscription since the end of July 2020. We phoned and tried to sent a letter, we were advised that the cancellation should be done online via the Telkom portal and it were done of which we were advised that a Consultant will make contact to confirm the process, but till date no confirmation call were received.

We are aware that there might be cancellation fee on the one data line, but till date not communication were received with regards to the cancellation process