AE
Ashleigh E
1 reviews | Active since Feb 2014
08 Feb 2016, 08:31
No-one upgrading ADSL data package.
Called Telkom to upgrade my line and data package from a 2mb to an 8mb. The line was upgraded last Wednesday, as I can see that when I log into my router. However, I am still connecting at 2mb meaning that my profile has not yet been upgraded. I signed up for the Afrihost free 1GB account to test the line, and I was reaching +7mb speeds. <br> <br> It's been over a week since I first called and no-one seems to want to assist me. The line and data package should have been upgraded at the same time.
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Telkom's replyOfficial
08 Feb 2016, 09:28Hello erazmus1,
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197983.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197983.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Best regards,
Telkom's reply08 Feb 2016, 09:28
Official
Hello erazmus1,
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197983.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197983.
A consultant from our fulfillment team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Best regards,