No one to assist with Fibre issues

I am so angry and frustrated. Telkom hounded us to take up a fibre FTTH contract, now i cannot get anyone to assist with technical queries. Originally we were sold the R699 package and then when we wanted voice over, were told we had to take the upgraded package at around R950. I was also told that this is far better for gaming. <br> <br> Now every night the latency on the line makes any online gaming impossible. During the day the latency is great, but as i work, its of no use to me. We were told our contract would be email to us but as of today we have neither received the original or upgraded package contract.<br> <br> I am told to call 10210 or *** and after long delays they say they can only assist with ADSL issue. After holding on for hours i have still not been able to talk to anyone. I am so disappointed in myself for chasing this hype. I was much better off with the telkom ADSL and another ISP.<br> <br> I checked our account detail on-line and it also looks like we are paying for 100 gigs of data and not 50 as per the upgrade.